| Pracbac Managed Services - Rate Card | ||||||
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| Choose a service tier: | BRONZE | SILVER | GOLD | |||
| Monthly fee | Monthly managed services
retainer fee for IT Support Billed monthly Includes 10 workstations and 1 server Additional workstations are $5 each Additional servers are $15 each |
$250 per month |
$350 per month |
$500 per month |
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| Prepay for one year and get one month discount. | $2,750 | $3850 | $5500 | |||
| Remote Phone Support | Remote support via telephone/zoom/whatsapp/facetime, etc. Simple matters that take less than 20 minutes to address are NOT billed. Anything above 30 minutes is deemed an "incident" and becomes a single block of support time that is up to 2 hours long. Bronze tier - 1 free incident per calendar month. Silver tier - 3 free incidents or up to 6 hours of support per calendar month. Gold - 5 free incidents or up to 10 hours of support per calendar month. Remote Phone Support is Available Monday - Friday 7AM to 7PM Pacific time. Gold service tier clients receive priority support, 24/7 support. |
1 free incident, up to 2 hours. Any additional incidents are $100. | 3 free incident, up to 6 hours. Additional incidentst are $80 | 5 free incidents, up to 10 hours of support per month. Additional incidents are $60 per | ||
| Onsite Support (Remote) | Onsite support outside the Los Angeles Area (Service area includes all US states and Canada). | $125/hour + travel exp. | $100/hour + travel exp. | $85/hour + travel exp. | ||
| Onsite Support (Local) | Local onsite support (Los Angeles Metropolitan Area). | $125/hour | $100/hour | $85/hour | ||
| 24/7 Remote System Monitoring and Alerting | Real-time monitoring of dozens of hardware and software checks including system, security, application and user access logs. Allows for immediate response to problems often before users are even aware an issue exists. | Included | Included | Included | ||
| Operating
System and Third-party Security Patch Management |
Managed updates to critical security patches for the operating system and over 80 third-party application families, including: Apple, Google, Java, Adobe software, instant messaging apps, compression utilities, browsers and much more that are not updated by Windows Updates. Driver updates and non-essential updates are included on an as-needed basis. | Included | Included | Included | ||
| Vulnerability Scanning | Routine scans of the operating system environment on servers and workstations which will point out and alert on known configuration vulnerabilities such as, open ports, unpatched applications, and more. | Included | Included | Included | ||
| Monitored Offsite File/Folder Backup |
Whether you're storing 5GB or 500GB of patient data, there's NO quota or threshold. Your practice's most critical files, databases, documents, images and more backed up nightly to Amazon.com's cloud storage. No more swapping disks! Monitored daily to ensure successful backup. | Up to 1TB Included | Up to 5TB Included | Up to 10TB Included | ||
| Monitored Local
Full-Disk Image Backup |
Daily full-disk image backup of your server to USB3 drive, Network Attached Storage (NAS), or to a backup server on premises. Monitored daily to ensure successful backup. | Included | Included | Included | ||
| Monitor Managed
Antivirus |
Signature-based and heuristic real-time protection against malware threats, both known and unknown with exclusions tailored for your practice. | Included | Included | Included | ||
| Proactive
Maintenance |
Weekly maintenance scripts to help with many common Windows performance issues, database backups, file operations, scheduled reboots, etc.. | Included | Included | Included | ||
| Asset Tracking | A detailed and up to date inventory of your hardware and software installed with configuration data, hardware assets tags and warranty status tracked. | Included | Included | Included | ||
| SLA and HIPAA BAA | Service Level Agreement and HIPAA Business Associate's Agreement provided to clearly point out obligations and responsibilities. | Upon Request | Upon Request | Upon Request | ||
| Malicious Website Protection |
Guards against exposure to weblinks in emails and social media that are known to expose your workstations to malware, spyware, phishing scams, botnets, adware and spam. | $2.50 per endpoint |
Included | Included | ||
| Website
Access Control |
Keep staff productive and your network safe by limiting websites they can vistt when online. Blacklists for dozens of categories like gambling, pornography, dating, shopping, weapons, social media, and many more. Whitelist support for trusted websites. | $2.50 per endpoint |
Included | Included | ||
| Ransomware
Protection |
Bolt-on added protection against both known and unknown strains of ransomware. | $5 per endpoint |
$5 per endpoint | $5 per endpoint | ||
| Client Remote Access |
Splashtop.com for Business sub-account for more direct remote desktop access to your workstations and server without requiring dashboard login. Secured with encryption and two-factor authentication. Great for displaying workstation output on a tablet for forms processing or patient education. | $5 per endpoint, per month or all endpoints for $100/year |
$5 per endpoint, per month or all endpoints for $100/year |
Remote access to all machines included. One account. Additional Users $100/Yr. | ||
| Instant
Workstation Restore |
System restore on steroids! Restore workstations back to a baseline image or time-based snapshot images with just a reboot! Never let a buggy update, unwanted OS upgrade, or malware infection bother you again. It can even reverse damage from a ransomware attack. One Time Fee! | $60 per endpoint - OTF |
$60 per endpoint - OTF |
1 free workstations, $60 per endpoint - OTF |
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| Instant
Server Restore |
Same as workstation snapshot restore, but designed for server operating systems. One Time Fee! | $250 per server - OTF |
$250 per server - OTF |
$250 per server - OTF |
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| Workstation Backups | Nightly full-disk images of your workstations. Monitored daily to ensure successful backup. NAS, USB3 or Backup server required. | $2.50 per endpoint |
$1.50 per endpoint |
All Endpoints included! |
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| Backup Management Temporary Server | A device placed onsite which stores the full-disk local image of your server which is setup to launch your backup as a temporary virtual machine in the event of a physical server malfunction. Also used for managing consolidation and offsite transmission of backup files to remote storage services. | $100/month for backup server and software. | $75/Month | $50/Month |
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| HIPAA
Policy Starter Pack |
Huge collection of pre-written "Your Company Name Here" fill in the blank HIPAA policy and procedure documents to jump start your compliance goals. | Included with yearly plan | Included with Yearly Plan | Included with Yearly Plan | ||
| Website Hosting | Securely host your website on PC Magazine's #1 rated web hosting provider! Unlimited storage, unlimited bandwidth. HTTPS security included. LINUX based server, wordpress capable. Does not include maintenance of pages! | $15/Month |
$10/Month |
Free Hosting | ||
| Domain Registration | Transfer your domain to Pracbac's hosting provider and your yearly domain registration is included free. | $10 year | $10 Year | Free Domain | ||
| Microsoft
Office 365 Business Premium |
One Office 365 Business Premium account. Includes 1TB of Onedrive cloud storage, 5 full copies of the latest Microsoft Office suite, 50GB of encrypted email, Shared Calender, online document storage and sharing, Skype Instant messaging, web email access for sharing single account with multiple users, HIPAA Business Associate's Agreement, use your own domain name. Pay directly to Microsoft | $20 per account, per month. Pay direct to Microsoft. | 1 NON premium account included with yearly plan. (Just basic office apps, onedrive) | 1 premium account included with yearly plan. | ||
| Password free workstations/user management without Active Directory | Eliminate user and password management headaches without having to complicate your network with a Windows domain. Satisfy HIPAA's unique user login requirements with Untethered Labs GateKeeper Sentry Enterprise RFID two-factor authentication system. Billed annually and supported by the manufacturer. https://www.gkchain.com | $15 month, per user | $15 month per user | $15 month per user | ||
| Syslog Server | AWS virtual Syslog server to satisfy HIPAA requirements for monitoring network and workstation/server access events, firewall ingress/egress and more. Generates regular security reports for HIPAA log analysis as required. Autoarchives encrypted logs to the cloud for up to 7 years | $40 per month | $20 per month | Included | ||